When Drive-Thru Director loses its connection to the GPIO board, a status message appears advising

That the DTD is offline:

 

 

 

To resolve this issue, check the USB connection between your DTD controller and your GPIO board

 

  • Power off the DTD Controller
  • Unplug the USB Connection from the Controller and re-fit
  • Unplug the USB Connection from the GPIO Board and re-fit
  • Power on the DTD

 


USB-Connections.jpg

 

  • If the Red ‘Unable to Read Sensor Information’ Screen still shows try a different USB port on the DTD Controller (there is a port by the Power Button).